Your Satisfaction, Our Priority
Last updated on Jan 6, 2025 - We strive for customer satisfaction. Please read our refund policy to understand the conditions under which refunds may be issued.
General Refund Policy
At Belovance Industries, we are committed to delivering high-quality IT solutions and services. However, if for any reason you are not satisfied with our services or products, we offer a refund under certain conditions. Please read the following policy carefully.
Eligibility for Refunds
Refund requests are only eligible under the following conditions:
1. Service Failure: If we fail to deliver the agreed services as per the scope outlined in the service agreement, a refund may be requested.
2. Billing Error: If there has been an error in billing, including but not limited to double billing or charges for services that were not provided.
3. Failure to Meet Specifications: If the services rendered do not meet the specifications as outlined in the signed contract or agreement.
Non-Refundable Situations
Refunds will not be issued under the following circumstances:
1. Change of Mind: If you change your mind after purchasing a service or product.
2. Delayed Completion: If the service is delayed due to reasons beyond our control, such as customer delays, external dependencies, or unforeseen circumstances.
3. Completed Work: If the work has been completed and delivered as per the terms of the service agreement.
4. Third-Party Charges: If third-party services or subscriptions (such as cloud hosting or licenses) are included in the service package, these charges are non-refundable.
Refund Request Process
To request a refund, you must follow these steps:
1. Submit a Request: Send a detailed refund request to our customer support team at support@belovance.com. Please provide all relevant details, including your service agreement, payment details, and reason for the refund request.
2. Evaluation of Request: Our team will review your request and assess its validity based on the information provided.
3. Resolution: If your request is approved, a refund will be processed within 7-10 business days. In case of any dispute or need for additional information, we will communicate with you promptly to resolve the issue.
Partial Refunds
In some cases, we may offer a partial refund for services that have been partially completed or if the value of the services provided is deemed less than what was agreed upon in the contract. The refund amount will be determined based on the proportion of work completed and the agreed terms.
Refund Method
Refunds will be processed using the same method as the original payment. If payment was made via credit/debit card, the refund will be credited back to the same card. For bank transfers or other payment methods, we will process the refund to the same account from which the payment was made.
Refund Processing Time
Once a refund is approved, it will be processed within 7-10 business days. The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.
Late or Missing Refunds
If you have not received your refund after the stated processing time, please check with your payment provider. If the issue persists, contact us at support@belovance.com for assistance.
Amendments to Refund Policy
Belovance Industries reserves the right to amend or modify this Refund Policy at any time. Any changes will be reflected on this page, and the date of the last update will be indicated at the top of the page. By continuing to use our services after changes are made, you agree to the updated terms.
Contact Us
If you have any questions or concerns about our Refund Policy, please contact us:
Belovance Industries
No.265/3 4th Main Road, 2nd Block
Thyagarajanagar, Bangalore
Karnataka 560028, India
Email: support@belovance.com
Phone: +919113621205